Persona and tone.
Teach Fred your voice — brand phrases, off-limits topics, and fallback replies.
Placeholder copy. Real configuration reference lives with the product.
Voice presets
Pick a preset in Settings → Voice, or write your own instructions.
Off-limits topics
Add topics Fred should refuse politely. He'll hand off to your team instead.
Fallback reply
Write the single line Fred says when he can't answer. Keep it short and warm.
Still stuck?
Ask Fred, or leave a note for a human.